Who we are
Sugar Devil (“we”, “us”, “our”) operates this website and online store.
Website: https://sugardevil.co.uk
Registered/Trading address: Kingston Court, Gower St., Glasgow, Scotland, UK, G41 5QD
Contact email: info@sugardevil.co.uk
These Terms & Conditions apply to all use of our website and all purchases made through it.
By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
Eligibility to purchase
By placing an order, you confirm that:
- You are at least 18 years old, or have permission from a parent/guardian
- The information you provide is accurate and complete
- You are legally capable of entering into a binding contract
Using our website
You agree not to:
- Use the site for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our systems
- Interfere with the website’s security or functionality
- Upload harmful software, malware, or malicious code
We reserve the right to restrict or refuse access if misuse is suspected.
Orders and contract formation
When you place an order, you are making an offer to purchase goods from us.
A contract is formed only when:
- We send an order confirmation email, and/or
- Your order is dispatched
We may refuse or cancel an order where necessary, including for:
- Suspected fraud
- Pricing or listing errors
- Stock unavailability
- Misuse of discount codes or promotions
If payment has already been taken, a full refund will be issued.
Pricing, promotions and availability
- All prices are shown in GBP (£)
- Prices include VAT where applicable
- Prices and promotions may change at any time
- Discount codes may have restrictions or expiry dates
We reserve the right to withdraw or refuse promotions where misuse occurs.
Product information
We aim to describe products as accurately as possible. However:
- Colours may vary depending on your screen/device
- Packaging may occasionally differ
- Individual results may vary
Any information provided is for general guidance only and does not replace professional advice.
Shipping
Delivery area
We currently ship within the United Kingdom only.
Dispatch
Eligible orders are usually dispatched the same day when placed before our daily cut-off time (excluding weekends and public holidays).
Delivery times
We aim for delivery within 48 hours, but delivery times are estimates and may be affected by courier delays or circumstances outside our control.
Couriers
We use trusted delivery partners including:
- Royal Mail
- Evri
Tracking details are provided by email once dispatched.
Address accuracy
Customers are responsible for providing correct delivery details.
We cannot guarantee changes once an order has been processed or dispatched. Incorrect or incomplete addresses may cause delays or failed delivery.
Lost, delayed or missing parcels
If tracking shows delivered but the parcel is not received:
- Check safe places and neighbours
- Contact us with your order number
We will assist with courier investigations. These processes are handled through the courier and may take time.
Returns and refunds
Returns and refunds are handled according to our Refund & Returns Policy, which forms part of these Terms.
Please refer to that page for full details on:
- Eligibility
- Time limits
- Hygiene restrictions
- Return process
Your statutory rights under UK consumer law are not affected.
Faulty, damaged or incorrect items
If an item is faulty, damaged, or incorrect, please contact us within 30 days of delivery with:
- Your order number
- Clear photos of the issue
Where appropriate, we will provide a replacement, refund, or alternative solution.
Chargebacks and disputes
If you experience an issue, please contact us first so we can resolve it quickly.
Unnecessary chargebacks may delay resolution and may result in account restrictions.
Intellectual property
All content on this website, including:
- Logos
- Images
- Text
- Designs
- Branding
belongs to Sugar Devil or our licensors.
Content may not be copied, reproduced, or used without written permission.
User content
If you submit reviews, messages, or other content, you confirm it is:
- Truthful
- Lawful
- Not abusive, misleading, or infringing on others’ rights
We reserve the right to remove content at our discretion.
Third-party links
Our website may contain links to external websites. We are not responsible for their content, policies, or practices. Use of third-party services is at your own risk.
Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including:
- Death or personal injury caused by negligence
- Fraud
- Breach of statutory consumer rights
To the fullest extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit, business interruption, or data loss.
Events outside our control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Courier disruption
- Severe weather
- Strikes
- Service outages
Privacy
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.
Changes to these Terms
We may update these Terms from time to time. The latest version will always be posted on this page.
Continued use of the site means you accept any changes.
Governing law
These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
Contact us
If you have any questions about these Terms, please contact:
Please include your order number if your enquiry relates to an order.