Returns & Exchanges
This Returns & Exchanges Policy applies to all purchases made through sugardevil.co.uk.
We’re happy to accommodate returns within 14 days of delivery on products that are unused, unopened, and in their original packaging.
For hygiene and safety reasons, a photo of the product may be requested before the returns process begins.
Frequently Asked Questions
What is the return period?
If for any reason you are not satisfied with your purchase, return requests must be submitted within 14 days of delivery.
Returned items must be:
Unused
Unopened
In original packaging
I received a damaged, defective, or incorrect item. What should I do?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: info@sugardevil.co.uk
Please include:
Your order number
A clear photo of the product
A photo of the outer packaging
Our team will review the issue and, where appropriate, arrange a replacement or refund at no additional cost.
Why are SugarDevil products non-returnable once opened?
SugarDevil products are considered hygienic cosmetic items.
To protect customer safety and product integrity, opened or used products cannot be returned or exchanged.
This policy is in line with UK cosmetic hygiene standards.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs.
We strongly recommend using a tracked service, as we cannot be responsible for items lost during return transit.
Original shipping fees are non-refundable, unless the return is due to an error on our part.
Can I return items without contacting you first?
No.
Please contact us before sending any returns.
Returns sent without prior approval may not be accepted or refunded.
This helps us:
Provide the correct return address
Track your return efficiently
Process your refund without delays
How can I track my return?
Once you send your return, please keep your tracking information.
When your return is received and approved, you’ll receive a confirmation email.
Refund status can also be checked via your payment provider.
When will I receive my refund?
Approved refunds are issued to the original payment method once the returned item has been received and inspected.
Please allow:
3–5 business days for processing
Up to 7 business days for your bank or card provider to reflect the refund
If you haven’t received your refund after this period, we recommend contacting your payment provider directly.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you’d like a different product, please return your original item (if eligible) and place a new order.
Will express shipping costs be refunded?
No.
While we offer free standard UK shipping, any upgraded shipping charges are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, our support team is happy to help:
Please include your order number and product details to help us assist you quickly.