Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to deliver all UK orders within 48 hours of dispatch. Orders are shipped quickly using tracked services so you can expect fast and reliable delivery.
You can create an account during checkout or by selecting Sign Up at the top of our website. Simply enter your details and set a password to manage your orders and track deliveries easily.
If your order hasn’t been dispatched yet, please contact us as soon as possible and we’ll update your address. Once shipped, we’re unable to make changes.
All orders are fully tracked. Once dispatched, you’ll receive a tracking link by email which you can also view directly on our website through your account.
No. We do not store any card or payment details. All payments are processed securely through our payment provider for your safety and privacy.
All prices include UK VAT where applicable. There are no hidden fees at checkout.
Currently, we ship within the UK only.
We ship using Royal Mail and Evri, depending on your location and parcel size, to ensure fast and reliable delivery.
If you need to swap an item
Returns and Exchanges
If you’re not completely happy with your order, you can return unused items within 30 days of delivery for a refund or exchange. Items must be unopened, in their original packaging, and in resaleable condition. Please contact us first to authorise your return.
We’re sorry about that! Please contact us within 48 hours of delivery with your order number and a photo of what you received. We’ll arrange a replacement or refund right away at no extra cost to you.
If your order arrives damaged, please email us within 48 hours with photos of the damage and packaging. We’ll resolve it quickly by sending a replacement or issuing a refund.
Once your return is approved, we’ll provide the return address and instructions by email. Please use a tracked postal service to ensure the parcel reaches us safely.
You can reach our support team via email or our website contact form. We aim to reply within 1 business day and are happy to help with any questions about orders, shipping, or returns.
Contact us as soon as possible. If your order hasn’t been dispatched, we can update the address. Once shipped with Royal Mail or Evri, changes may not be possible.
We process orders same day to meet our 48-hour delivery aim, so changes or cancellations are only possible before dispatch. Please contact us immediately and we’ll do our best to help.
Currently, we don’t offer pre-orders. If an item is out of stock, please check back soon or contact us for restock updates.