Frequently Asked Questions
Shipping & Orders
Exchanges & Returns
Payments Privacy
Account Settings
Shopping Basics
What Shipping Methods Are Available?
We ship using Royal Mail and Evri, both with tracked delivery services.
What are your shipping and return policies?
Orders are dispatched the same day where possible. We offer a 30-day return policy. For full details, please visit our returns policy page.
Do You Ship Internationally?
Not at the moment. We currently ship within the UK only.
Payments
What Payment Methods Are Accepted?
We accept all major credit/debit cards, PayPal, Google Pay, and Apple Pay.
Do you accept international credit cards?
Yes, we accept international credit cards.
Do you charge sales tax on any item?
No, we do not charge sales tax.
Shipping & Returns
I want to return my purchase! What do I do?
To start a return, please complete the form on our returns page.
How long does it take for me to get a refund?
Once we receive your returned package, refunds are processed within 5–7 business days, depending on your bank.
How Can I Cancel Or Change My Order?
To cancel or make changes to your order, please contact us as soon as possible via email - info@sugardevil.co.uk
How can I get assistance if I need it?
If you need help, feel free to reach out to us via email or using this form and we’ll be happy to assist you.