Shipping Policy

Dispatch & Delivery

We dispatch all orders the same day, except Sundays. Our standard delivery method is Royal Mail 48, which aims to deliver within 2 business days, but delivery times are not guaranteed and may be affected by circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and shown at checkout. We may offer free shipping during promotions or for orders exceeding a specified value. Please refer to our website for current offers.

Delivery Responsibility

Once your order leaves our premises, it becomes the responsibility of the carrier. We are not liable for any delays, losses, or damages incurred during transit, including but not limited to delays caused by Royal Mail, weather conditions, strikes, or other unforeseen events. This limitation of liability does not affect your statutory rights under applicable consumer protection laws.

Customer Obligations

It is your responsibility to provide accurate shipping information. We are not responsible for orders delayed or lost due to incorrect or incomplete address details. Please ensure someone is available to receive your delivery, as carriers may not leave packages unattended.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier. Resolution times may vary depending on the carrier’s investigation.